Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
8.2
Location
7.8
Service
7.4
Dining
6.0
Guest reviews
8.0/10
based on 5 reviews
8.4
8.4/10 based on 43 reviews
John
United States of America,
March
2025
5.4/10
I had a mix of experiences during my stay at the Dusit Thani Laguna Pool Villa. The location was fantastic and the room was clean, but I faced some issues with dining and service that fell short of expectations. While the staff seemed friendly, they struggled to keep up during busy times, which affected the overall experience.
Rooms
7.0
My pool villa was lovely and clean, and the personal check-in was a nice touch. However, I encountered issues with the air conditioning leaking in the Children's room.
Service
6.0
The service was friendly, but during my stay, the staff didn't always manage the high number of guests effectively, especially at breakfast. I often had to wait for my orders, which was frustrating.
Location
7.0
The resort's location was nice and away from crowded areas, but it was a bit far from town. I had to venture outside the resort for basic supplies like juice or snacks.
Dining
5.0
The food quality was average, especially at the Songkram dinner. The breakfast options at the smaller restaurant didn't meet my expectations, as the buffet wasn’t replenished quickly enough.
Facilities
8.0
The resort offered a variety of facilities such as dry cleaning and airport shuttle services. The in-villa pool was great for relaxing and enjoying my time at the resort.
Erik
United States of America,
February
2025
7.4/10
My stay at Dusit Thani Laguna Pool Villa in Bang Tao Beach was quite an experience. I loved the lovely pool villa and the friendly staff, but I was disappointed that we were moved to a lagoon view villa instead of our original seaview due to a wedding. The accommodations were great, but the local dining options left much to be desired.
Rooms
8.0
The pool villa was spacious and well-equipped for comfortable living, though I did notice that the coffee machines and kettles could use a good cleaning.
Service
8.5
The staff were very friendly and attentive, going above and beyond to assist us (I appreciated the personal check-in and check-out service)
Location
8.0
The hotel's location is near the beach with easy access, and while it felt a bit away from the town, it was a great spot for a quieter getaway.
Dining
6.5
While the Thai restaurant by the lagoon offered good dishes like pineapple fried rice and seafood, I found the overall dining options within the resort to be limited and some meals just okay.
Facilities
7.0
The resort had a nice swimming pool with slides for kids, but I found the shopping options within the resort lacking, so I often headed outside for basic supplies.
Wayne
United States of America,
January
2025
6.6/10
I had a lovely stay at the pool villa, which was perfect for family bonding, but the breakfast could definitely use some improvement. While the location was great and the staff were friendly, the dining experience fell short, especially during the themed events.
Rooms
9.2
My pool villa was awesome! Super spacious with a living room, dining area, and a beautiful pool—definitely one of the best villas I've stayed in.
Service
8.5
The staff were really friendly and went above and beyond to help us, which was nice. They made the check-in process smooth, even letting us in early before our flight.
Location
8.0
The location was easy to access and close to the beach, which worked out great for us. Not in the bustling area, but that wasn't an issue.
Dining
6.0
The breakfast was just so-so. I wish they had more options, like some Indian breakfast, because I ended up feeling disappointed. The themed dinner was also lacking; the food quality wasn’t great, and the entertainment was off-putting.
Facilities
7.5
The amenities were overall good, with nice facilities, although the dining area could be better managed during busy times.
David
United States of America,
January
2025
7.4/10
My stay at Dusit Thani Laguna Pool Villa was mostly good. The personal check-in was smooth, and the villa itself was lovely. However, the breakfast experience was marred by slow service and a lack of food replenishment.
Rooms
9.0
The villa was beautifully designed and very clean, making it a perfect retreat for relaxation.
Service
6.0
While the staff was friendly and eager to help, they struggled with the volume of guests during busy times, especially at breakfast.
Location
8.0
The resort is in a prime location, right by a beautiful beach. though it is a bit far from town, which didn’t bother me.
Dining
7.0
I enjoyed the Thai restaurant by the lagoon, especially the pineapple fried rice and curry duck. The breakfast quality was good but could use more attention during peak hours.
Facilities
7.0
I appreciated the range of facilities available, including the in-villa pool for ultimate relaxation. but the shopping options within the resort were lacking.
Martin
United States of America,
October
2024
5.4/10
I had a pretty good experience overall at Dusit Thani Laguna Pool Villa. The villa itself was clean, spacious, and well-equipped, plus the staff were incredibly friendly and accommodating. However, I found the dining options to fall short, particularly with the lack of variety in breakfast offerings, which was disappointing during my stay.
Rooms
8.5
The villa was large and spacious, which was great for my family. It was equipped with all necessary appliances for comfortable living and had a lovely rooftop pool with a nice view.
Service
9.0
The staff were wonderful and went above and beyond to ensure we had a great experience. They were attentive and friendly, which definitely enhanced our stay.
Location
8.0
The resort is located by the lagoon and offers wide beach access. Although it's a bit far from town, it wasn't an issue for me because the beach nearby was lovely.
Dining
6.5
The dining experience was a letdown, especially the breakfast which lacked variety, including local favorites like Indian breakfast. This made me have to prepare my own meals at times, which was inconvenient.
Facilities
7.0
The facilities were okay, but I was disappointed that the main pool was closed for renovation during my stay. We could have enjoyed better access to activities if it was open.